17 Most Common Kurio Tablet Problems and Their Solution

by Joost Nusselder Updated on: July 8, 2022

Our kids today are often little geniuses when it comes to tech, gadgets, apps and everything 'online'. Tablets have therefore become an indispensable part of the daily life of many families.

De Kurio Tablet is a very popular option; he can take a beating and stands packed with kid-friendly and educational apps† However, even with this top-of-the-line tablet, some problems can arise.

Rest assured, most are very easy to fix!

This article looks at the most common problems, and of course discusses how to solve them.

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Most common Kurio Tablet problems

These are the most common issues you may encounter with the Kurio Tablet:

Kurio Tablet does not charge properly

• The Kurio tablet does not charge fully, does not charge at all, or shuts down when the battery reaches more than 5% charge.

These are possible solutions for a Kurio Tablet that is not charging properly:

Charging cable is defective

Try using the charging cable first to charge another device. If that device doesn't charge either, then the problem is the charging cable!

Battery level indicator is defective

If your Kurio does not fully charge or if the battery shuts off when the battery is above 5%, try resetting the battery level indicator.

This is how you do it:

1. Do you connect the Kurio to a power adapter
2. Press and hold the power button until the Kurio turns off
3. Press and hold the power button until the battery icon reappears
4. Release the ON/OFF button and press the ON/OFF button again to turn the Kurio back on

Charging port is loose or broken

If you're using a charger that works on other devices, it could be a charging port issue. Make an appointment to replace the charging port (or micro USB connection) on your Kurio.

Battery is defective

If the Kurio does not charge when you use a charger on other devices, or if the battery cannot be fully charged, the battery may not be working properly. It is probably time to replace the battery.

Kurio Tablet does not want to turn on anymore

• Nothing happens when the power button is pressed; the screen remains black and no sound is produced.

These are possible solutions for a Kurio Tablet that no longer turns on:

Kurio is not charged

The battery may simply be empty. Connect a Micro USB charging cable to the Kurio and a wall outlet and wait for the Kurio to be fully charged.

Charging cable is defective

Also in this case, try to use the charging cable to charge another device. If that device won't charge either, then the problem is the charging cable. You need to replace the charger cable.

Power button is broken

If the power button feels stuck or too loose, it may no longer be able to turn on the Kurio. Try replacing the power button.

Battery is defective

If the Kurio does not charge when using a charger on other devices, or if the battery cannot be fully charged, the battery may not work properly. Try to replace the battery.

Kurio tablet does not sound

• The sound is absent, too low, or distorted.

These are possible solutions for a Kurio Tablet that no longer produces sound:

Volume has been reduced

Try pressing the volume up button on the right side of the Kurio. This is the top half of the longest button on the right side of the device. If the volume buttons don't seem to do anything, replace them.

Loudspeaker is broken

If the Kurio does not produce sound or sound that is broken or distorted, the internal speaker may be broken. In most cases this means that the loudspeaker must be replaced.

Kurio has software malfunction

The Kurio may be experiencing a software error. Try to reset the Kurio by turning it off, pressing the reset button and turning the Kurio back on.

1. To turn it off, press and hold the power button for 5 seconds until the screen displays “Power off, shut down…”
2. Go to the small hole labeled “R” in the lower left corner of the back of the unit.
3. Push a safety pin, loose paper clip or other small object into the hole for about 3 seconds until the device displays “KD Interactive”.

I cannot receive / send emails

These are possible solutions for a Kurio Tablet if you cannot receive / send emails: 

First of all, check whether you have added your e-mail account correctly!

To do this, go to: Android > Settings > Accounts & sync > Add account.

Then check whether there is a Wi-Fi connection.

I cannot transfer my data from the PC / MAC to the Kurio

This is a possible solution for a Kurio Tablet if you cannot transfer data from the PC / MAC to the Kurio:

USB cable required to connect your USB via mini USB.

Activate the USB debugging mode on the tablets† Go to Android > Settings > Developer options > check 'USB debugging'.
 

Then turn off Kurio and reactivate USB debugging mode. Go to Android> Settings> Developer options> check 'USB debugging'

Kurio Screen does not respond to touch

• Nothing happens when you touch the screen.

These are possible solutions for a Kurio Tablet where the screen is unresponsive:

Touch screen is broken

If the screen appears to be cracked or damaged, but the Kurio is still displaying the images correctly, replacing the touch screen resolves the problem. This screen is called the touchscreen of the tablet.

Kurio has software malfunction

The Kurio may be experiencing a software error. Try to reset the Kurio by turning it off, pressing the reset button and turning the Kurio back on.

To switch off the appliance

1. Press and hold the power button for 5 seconds until the screen displays “Shut down, shut down…”.
2. Go to the small hole labeled “R” in the lower left corner of the back of the unit.
3. Push a safety pin, loose paper clip or other small object into the hole for about 3 seconds until the device displays “KD Interactive”.

I cannot transfer data to Kurio

These are the possible solutions for not being able to transfer data:

Use the File Manager to transfer data. You can make the File Manager available by ticking “USB connection” in the parent area under “Configuration of Tablet-PC”.

You can also transfer files to the Kurio using a Micro SD Card, USB stick or USB hard drive. The included mini USB adapter may be required.

No display on Kurio screen

• Kurio does not display on the screen.

These are the possible solutions for no display on the screen:

Kurio may be in standby mode

Press the power button once.

Kurio may be off

Press the on / off button for 3 seconds. It is possible that the battery is almost empty, put the Kurio on the adapter to charge.

Freezing - Kurio freezes during use

• Your Kurio tablet freezes during use, in most cases while playing games.

This is a possible solution for a Kurio Tablet that freezes during use:

You can perform an update via https://www.kurioworld.com/k/be-nl/parents/support/. You will be less likely to experience crashes after the update. The latest software version of the Kurio delivers better performance. All settings are maintained.

Kurio suddenly reboots during play

Then there will be a malfunction on the Kurio WIFI card, caused by a WIFI spot somewhere in the area.

Here are his possible solutions for a Kurio Tablet that suddenly reboots while playing:

You can set your own router to a different channel 

You can ask the neighbors if they want to change the channel of their router

Kurio Tablet screen does not rotate

• The screen of the tablet does not rotate when the tablet is rotated.

This is the possible solution of a Kurio Tablet for a non-rotating screen:

This option may not work with the App you are using, but you can activate the function 'Auto-rotate screen', do it like this: Android > Settings > Accessibility > check Auto-rotate screen.

Kurio Tablet Camera is not working properly

• The camera does not track your movement, does not take photos and / or produces poor quality images.

These are possible solutions of a Kurio Tablet camera that is not working properly:

Lens is dirty

Might be obvious, but if the camera is taking blurry photos or not tracking your movement correctly, the lens may be dirty. Try using a soft cleaning cloth to wipe off any dirt, fingerprints, or smudges from both cameras:

• one is located in the top right corner of the front of the device
• the other is located in the top left corner of the back of the device

Camera is broken

If the camera produces distorted images and doesn't track your movement, the camera may be defective. You need the camera so you will probably want to have it repaired.

Kurio has software malfunction

The Kurio may be experiencing a software error. Try to reset the Kurio by turning it off, pressing the reset button and turning the Kurio back on.

To turn it off, press and hold the power button for 5 seconds until the screen displays “Power off, shut down…”.

1. Go to the small hole labeled “R” in the lower left corner of the back of the unit
2. Push a safety pin, loose paper clip or other small object into the hole for about 3 seconds until it stops
3. When the device displays 'KD Interactive', it is complete

Kurio tablet does not connect internet to wifi

• Kurio does not connect to the Internet or the App Store because there is no WiFi connection.

These are possible solutions for a Kurio tablet that does not want to connect to the internet:

WiFi is not turned on

The Kurio's WiFi connection may be disabled. This is how you turn the WiFi connection back on:

1. From the Parental account, press the Settings icon
2. go to the section called "All Android Settings."
3. Tap on “WiFi”.
4. If WiFi is turned off, turn it on here.
5. Tap the WiFi network you want to connect to and enter the WiFi network password if necessary.

Modem / router may have problems

If you still cannot connect to your network, your modem and / or router may be malfunctioning. Try turning off your Kurio and your modem and router for 30 seconds. Then turn the devices back on and try connecting the Kurio to the Wi-Fi network again.

Kurio has software malfunction

The Kurio may be experiencing a software error. Try to reset the Kurio by turning it off, pressing the reset button and turning the Kurio back on.

To turn it off, press and hold the power button for 5 seconds until the screen displays “Power off, shutdown…”. Go to the small hole labeled “R” in the lower left corner of the back of the unit.

Push a safety pin, loose paper clip or other small object into the hole for about 3 seconds until the device displays “KD Interactive”.

Unlocking the Kurio Tablet cannot be done

• Kurio says password entered was incorrect.

These are possible solutions when you no longer unlock Kurio tablet:

You have forgotten your Kurio password

If you forgot your Kurio login password, you cannot get past the lock screen. The only solution is to do a factory reset.

Performing a factory reset will delete everything on the Kurio and return it exactly as it was when you took it out of the box.

Kurio tablet back to factory settings

To perform a factory reset:

1. unplug the Kurio and turn it off by pressing and holding the power button for 5 seconds until the screen displays “Power off, shut down…”.
2. If the device is off, press and hold the volume down key and press the power button at the same time until the screen lights up with “KD Interactive”.
3. Release the Power button, but continue to hold the Volume Down button until the “DROIDBOOT” screen appears.
4. Then navigate to the “RECOVERY” option and select it by pressing the power button.
5. This will bring up a new menu, from here select "Wipe Data / Factory Reset."
6. Your Kurio will go through a long reboot phase and then welcome you to your brand new Kurio environment (without password lock).

Looking for something firmer? read all about the best kids tablet holders

What if I forgot my Parental Zone password?

You entered an answer to a personal question when you created the parent account. Make sure you always choose a personal question, with an answer that you will not forget and that the children do not know.

I can't go to the Kurio Interface once I'm in the Android Interface

Tap the Kurio icon to enter the Kurio Interface with parental supervision reach. All parental controls are disabled in Android Interface.

I can't read my eBook file

The Kurio tablet can read PDF and ePub files, other formats are not supported.

How do I hard reset my Kurio Tablet?

I want to go back to the factory default settings of my Kurio Tablet, but how do I do a hard reset?

The following tutorial shows all the methods on how to factory reset your Kurio.

Find out how to hard reset with hardware keys and Android 4.0 Ice Cream Sandwich settings. As a result, your Kurio will be like new and your Cortex A8 core will run faster.

This is how you do a hard reset of your Kurio:

1. To switch off the tablet, briefly press and hold the power key.
2. After that, press and hold the Volume Up + Power button simultaneously for a few seconds.
3. You have to release the held keys when you see the Android robot on the screen.
4. To enter recovery mode, press and hold the volume up key.
5. From the menu, choose “Wipe Data / Factory Reset” using the Volume buttons to scroll and the Power button to select options.
6. Then tap “Yes” to confirm the operation if you are sure you want to delete all your data.
7. Use the Power button to accept the “reboot system” option.
8. Congratulations! The hard reset has just been performed.

How can I turn off the Kurio Tablet child mode?

Try the following to get out of safe mode.

1. Touch and hold the “On / Off” button.
2. Tap on “Disable”.
3. If the tablet is turned off, press and hold the “Power” key again to restart.

The tablet should now be out of “Safe Mode”.

If “Safe Mode” is still active after you phone rebooted, I would check that your “Volume Down” button isn't stuck. Check to see if there is also anything stuck inside, dust, etc. This may cause the phone to enter “Safe Mode” and freeze.

If that doesn't work, try this ...

1. Use the “Status Bar” to turn off “Safe Mode”
2. pull down the “status bar” of your tablet (swipe) and now tap the “Safe mode” button
3. this should turn off “Safe Mode”
4. reboot automatically so that it boots from “Safe Mode”.

And finally…

If you want to remove / disable “Safe Mode”.

1. First, turn off the tablet.
2. Then press and hold the “Power” button until the manufacturer's logo appears on the screen, then release the Power button.
3. “Quickly” press “Volume Down” and hold for a few seconds until the message “Safe Mode: OFF” or something similar appears.
4. If you want to turn it on again, just repeat the steps above and you will see “Safe Mode: On” instead of Off.

The Kurio tablet is a beautiful tablet with these handy Genius settings:

But it can sometimes go wrong. Hopefully, with these tips you can enjoy your device again.

How do I download and install apps?

How do I add an App from the Kurio Interface?

Press an empty icon of the interface for 2 seconds and select the App you want to add. The Kurio screen must be unlocked. Check it in the App settings of the parental zone.

How do I remove an App from the Kurio Interface?

Press the icon you want to delete for 2 seconds and confirm with a green tick. The Kurio screen must be unlocked. Check it in the App settings of the parental zone.

Can I download Skype on my Kurio?

You can download Skype on your Kurio via the Kurio Store. The App will ask you to set up 'video' when you connect to Skype for the first time. If this fails, go to Settings. On the Skype main screen, click on the Contacts button and you will see options for Voice Call, Video Call, Send IM and Send File.

Also read: these are the latest kids tablets with all new safe parental settings

Can I download Netflix on my Kurio?

Yes, you can, Netflix runs on Kurio. Although the Netflix is ​​not available in the Kurio Store, you can download the Netflix app from 1Mobile market and install it on your Kurio.

How do I delete Apps on Kurio?

To delete and manage Apps, go to: Android> Settings> Apps.

How can I update the Kurio software?

When you log in to the Parental Zone you will be automatically informed when a new version of the Kurio software is available. Check your current version in the Parental area under: Tablet PC Configuration> System Settings> Apps.

You are now in the Android menu. Click on 'All Applications' (partly legible at the top right), scroll to Kurio and click on it. You will now see the current version under the name Kurio.

Also read: top apps to check screen time on Android tablet

Does the clock automatically set itself when summer or winter time changes on the Kurio 7?

Yes! If you set Kurio to your local time zone, Kurio changes Daylight Saving Time to Standard Time and vice versa.

Joost Nusselder, the founder of Speelkeuze.nl is a content marketer, father and loves trying out new toys. As a child he came into contact with everything related to games when his mother started the Tinnen Soldaat in Ede. Now he and his team create helpful blog articles to help loyal readers with fun play ideas.